Student welfare and duty of care
Trained community managers spot self-harm, safety and welfare signals in comments, DMs and public conversation, then escalate on the pathway your student services team has agreed in advance.
Industries
Education
Your trusted partner for a positive, engaged and safe online environment across student, alumni and family communities.
What you can expect with Burrow
Rapid escalation on student welfare, safety and duty-of-care conversation
Australian-based community managers moderating in your tone of voice, 24/7
Sentiment read on students, families, staff and alumni across every channel
We understand what matters
Reputation and crisis response
From incidents on campus to national-media flashpoints, we hold the social response window with pre-agreed holding statements and clear decision rights across marketing, legal and the vice-chancellor's office.
Community moderation and inclusion
Consistent moderation of comments and groups against your community guidelines - protecting a welcoming environment for students, families and alumni across every account.
Alumni, family and enrolment engagement
Meaningful engagement across enrolment cycles, open days, graduations and alumni campaigns - replies that sound like your institution, not a call centre.
How we do it
We start by understanding your institution - the faculties, the flashpoints and the escalation paths that already exist inside your team. From there we build a monitoring, moderation and engagement playbook aligned with your social policy, brand voice and student services protocols.
Community managers are upskilled on your specific moderation guidelines, safeguarding pathways and tone of voice, so what reaches your inbox is filtered, contextualised and ready to act on.
Contact us today to explore how we can tailor cover for your institution's specific needs and goals.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.