Complaint and claims-dispute handling
Complaints on social are regulated interactions. We surface, log and respond inside your internal dispute-resolution pathway, so nothing important slips into a public DM thread.
Industries
Insurance
Partner with Burrow to foster a safe online community, provide proactive customer support and manage reputational and regulatory risk.
What you can expect with Burrow
Rapid response on complaints, claims disputes and compliance-sensitive conversation
Community managers trained on financial services guardrails and IDR pathways
Sentiment read across policyholders, brokers, advocacy groups and regulators
We understand what matters
Regulatory and compliance guardrails
Community managers are trained on your product disclosure, general-advice and hardship guardrails - anything outside them is escalated to your compliance team, never guessed.
Consumer engagement and support
Prompt, personalised replies across social and reviews, extending your contact-centre capacity across the windows customers actually reach out.
Consumer sentiment and market read
Ongoing read on how consumers, brokers and advocacy groups are talking about your product, price and claims experience - the signal that shapes your next campaign or product decision.
How we do it
Our approach begins with a deep read of your product suite, your regulatory environment and the customer moments that produce the loudest social conversation. From there we build a monitoring, response and reporting shape that fits inside your compliance and IDR structures.
Community managers work from our Sydney command centre, 24/7, upskilled on your specific product and compliance guardrails.
Contact us today to explore how we can tailor cover for your brand's regulatory, reputational and customer-experience needs.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.