Burrow is Australia’s leading provider of social media monitoring solutions, offering round-the-clock coverage, rapid response times, and seamless integration with your existing social media team.
Our dedicated team of Australian-based community managers works around the clock to safeguard your brand’s reputation and nurture meaningful connections with your audience.
Proactively identify and address potential threats with our social media monitoring solutions. We protect your brand from negative sentiment, emerging crises, and harmful content — keeping your online environment positive and your reputation intact.
Seamlessly integrate with your existing customer service team to provide exceptional support around the clock. Our community managers address enquiries, resolve issues, and create memorable customer experiences — all while representing your brand with consistency and care.
Amplify your brand’s reach and strengthen your digital presence with our proactive monitoring of social media platforms and media outlets. Through data-driven engagement strategies and real-time insights, we elevate your existing social media strategy and ensure your brand leads the conversation.
Our social media monitoring solutions empower your brand’s online presence by combining cutting-edge technology with the judgment and empathy of a human-led team. From our Sydney-based command centre, our Australian-based community managers integrate directly with your team — delivering quality social media and reputation management that positions your brand as an industry leader.
Whether you need to manage a crisis, respond to a spike in customer enquiries, or gain a deeper understanding of consumer sentiment, Burrow provides the expertise and infrastructure to act with speed and confidence.
Our proactive social media reputation monitoring keeps you ahead of the competition, enabling you to leverage the latest trends, sentiment, and conversations surrounding your brand.
By swiftly addressing mentions, reviews, and discussions, we ensure a positive brand reputation and strong customer relationships. Through comprehensive social media tracking and sentiment analysis, you gain not only expert support but also the tools and strategies to amplify your social team’s capabilities.
Explore our full suite of reputation management services and brand monitoring social media solutions to understand how Burrow can be tailored to your organisation’s needs.
Overnight, weekend and public holiday cover, staffed properly.
Rehearsed ladders straight into your on-call.
No offshore queue clearers. Trained community managers, Australian-based.
Across owned and non-owned channels, tagged or not.
Respond in your tone of voice, inside agreed guardrails.
Route what matters, fast, and stay through to resolution.
Executive-ready read-outs when leadership needs a clear picture.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.
