Burrow is Australia’s leading provider of brand monitoring and social media services, offering round-the-clock coverage, actionable insights, and seamless integration with your existing social media team.
Our dedicated team of Australian-based community managers works around the clock to track conversations, manage sentiment, and safeguard your brand’s reputation across every major social platform.
Stay informed with continuous brand monitoring and social media coverage that captures every mention, review, and discussion surrounding your brand — so you can respond with speed and confidence before issues escalate.
Go beyond surface-level metrics with deep sentiment analysis that reveals how your audience truly feels about your brand. Our data-driven insights empower you to make informed decisions, refine your messaging, and strengthen customer relationships.
Proactively identify and address reputational risks before they take hold. From harmful content to negative sentiment trends, our team responds swiftly and strategically — keeping your brand’s online presence positive and resilient.
Effective brand monitoring on social media goes beyond tracking mentions — it’s about understanding the full story of how your brand lives online. From our Sydney-based command centre, our Australian-based community managers combine cutting-edge technology with human judgment to deliver social media and reputation management that keeps you ahead of the competition.
By integrating directly with your team, we ensure every interaction, escalation, and insight is handled with the precision and care your brand deserves. Explore our social media post tracker capabilities to understand how granular monitoring can inform your broader communications strategy.
Our proactive social media reputation monitoring gives you a window into the conversations that matter most — whether it’s customer feedback, competitor activity, or emerging industry trends. With comprehensive 24/7 social media monitoring, no mention goes unnoticed and no opportunity goes untapped.
Partner with Burrow to transform social listening into a strategic advantage. Our full suite of reputation management services is designed to protect your brand, deepen customer trust, and position your organisation as a leader in the digital landscape.
Coverage extends beyond keyword rules.
Signal-quality analysis, not raw volume.
You hear from us when a decision is needed.
Across owned and non-owned channels, tagged or not.
Respond in your tone of voice, inside agreed guardrails.
Route what matters, fast, and stay through to resolution.
Executive-ready read-outs when leadership needs a clear picture.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.
