Reputation and review response
In trade, a handful of reviews shape the next quarter's leads. We respond, resolve and follow up across Google, Facebook and Product Review at a pace and consistency your team can't match in the field.
Industries
Trade
Your reliable partner for reputation, review response and real-time community management across trade and service brands.
What you can expect with Burrow
Rapid response on reviews, complaints and job-site conversation that shapes leads
Community managers who understand quoting, callouts and customer-experience realities
Sentiment read across customers, franchisees, contractors and industry partners
We understand what matters
Complaint and crisis handling
Community managers escalate service-failure and safety-related complaints on a pre-agreed pathway to your operations, franchise or comms leads - before a single post becomes a national story.
Franchisee, contractor and partner engagement
Consistent tone and guardrails across national brands with franchised or contractor networks, so every location speaks the same way - even when the person replying isn't the person on site.
Customer and market sentiment
Ongoing read on how customers are talking about your quotes, callouts and jobs - the signal that shapes your next campaign, script or training refresh.
How we do it
We start with a deep read of your brand, your network structure and the service moments that produce the loudest social conversation. From there we build a monitoring, response and review-management shape aligned with your operations and marketing teams.
Community managers are upskilled on your service offering, guarantee and escalation matrix, so responses are consistent, in-brand and land the way your local teams need them to.
Contact us today to explore how we can tailor cover for your brand's specific service, review and franchise realities.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.