Incident and crisis response
From building incidents to precinct-level safety events, we hold the social window with pre-agreed holding statements and escalation paths across facilities, comms and legal.
Industries
Property & asset management
Partner with Burrow to build trust across residents, tenants and the communities around your assets, and to protect your portfolio's reputation.
What you can expect with Burrow
Rapid response on incidents, safety and community conversation around your assets
Community managers moderating resident, tenant and shopper channels in your voice
Portfolio-wide sentiment reporting across residential, retail and commercial assets
We understand what matters
Resident, tenant and shopper engagement
Timely, in-brand replies across resident groups, shopping-centre pages and tenant channels - extending your onsite team's capacity across the hours customers and residents actually reach out.
Community sentiment around assets
Ongoing read on what the communities around your assets are saying - development approvals, tenancy changes, safety and amenity - captured before it becomes a council or media issue.
Portfolio-wide reporting
Consistent monitoring, moderation and reporting shape across your residential, retail and commercial portfolios, so leadership sees one picture, not fifty.
How we do it
We start with a portfolio-wide view of your assets, your tenancy mix and the community context around each site. From there we build a monitoring, moderation and engagement shape that respects onsite teams while giving head office a single, defensible read.
Community managers are upskilled on your asset-level protocols, escalation matrix and brand voice, so responses land consistently across every page and platform.
Contact us today to explore how we can tailor cover for your portfolio's specific asset, community and reputational needs.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.