Detect & manage risk around the clock
A post doesn't have to tag your handle to become your problem. We're watching for it anyway.
Team onlineBrief us
24/7 social media
monitoring to protect your brand.
Our trained team manage your community and catch risk around the clock, protecting your brand before problems become headlines.
Scanning mentions
Services
Our core 24/7 offering
Each service is scaled to your need, from business hours or after-hours cover through to a full 24/7 watch.
Social media monitoring
Comments, DMs and mentions on the channels you control. Sold standalone or bundled with listening.
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Social media listening
What's being said elsewhere, tagged or not. Sold standalone or bundled with monitoring.
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Community management
Replies, engagement and channel growth, written in your tone of voice by community managers who sound like your team.
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Review management
Response and resolution at scale. Response rates lifted and response times cut.
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Crisis monitoring
An event, a news story, a known risk period. Monitoring at surge intensity, not a rewrite of standard cover.
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Hours & coverage
Scales from business hours or after-hours cover up to a full 24/7 watch, layered across everything else we do for you.
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Average response time
28min
Around the clock, every hour, every day.
Backed by trained community managers on the floor of our Australian-based command centre, 24/7.
What we do.
Four things a Burrow engagement gives you, delivered by trained community managers inside our command centre.
Give leadership a clearer picture, faster
When something's moving, your leadership gets a clear read, not a raw feed.
Free the team for proactive work
We handle the volume, so your team gets their time back for the work only they can do.
Two-way comms, always reachable
WhatsApp, Signal, Teams, however you already talk to your team is how you talk to us.
How we work.
About us- 01
Listen & Monitor
Listen across non-owned channels for what's being said, tagged or not. Monitor comments, DMs and mentions on channels you control.
- 02
Moderate
Respond and engage in your tone of voice, within agreed guardrails. Community management, not queue clearing.
- 03
Escalate
Route what matters to the right people, fast, and stay with you through to an actual resolution, not just a flag.
- 04
Report
Executive-ready read-outs and live snapshots when leadership needs a clear picture, not a raw feed.
Backed by over 30 trained community managers working around the clock from our command centre.
Industries we service.
View all industriesEducation
Our deepest track record. Reputation, crisis and student welfare monitoring, protecting the institution and the people in it.
Health
The same rapid-escalation shape as our university work. Protects patients and community as well as the brand.
Insurance
Regulated, reputation-sensitive, and closely aligned with the shape of our university and corporate work.
Regulated & corporate brands
Executive-ready reporting, crisis-ready protocols, and a command centre that speaks the language of comms and legal.
Retail & QSR
Extend support capabilities, protect experience across every touchpoint, and keep community sentiment healthy at scale.
Government & public sector
Meaningful engagement and considered response across the public conversation, delivered by an Australian-based team.
Insights
Notes from the command centre floor.
Featured
Perspective6 min read
How 24/7 digital vigilance helps universities prepare for the 2026 Gender-Based Violence Code
From 1 January 2026, universities must show how they detect, escalate and report GBV risks across student life, including online. Here's how Burrow's command centre supports Standards 4, 5 and 6.
Read insight
Playbook5 min read
Social media is now customer service: why unanswered comments are the new bad review
Read
Perspective5 min read
The real sentiment problem: why brands can no longer trust what they see online
Read
Perspective5 min read
From crisis response to prediction: the next era of social monitoring
Read
Clients
Organisations we've worked with
General enquiry
Thinking about bringing your brand under watch?
Tell us where you're up to. We'll come back with what an engagement could look like, monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.
Number to be confirmed