Know what’s being said about your brand the moment it’s said, with a team ready to act on it.
Burrow is Australia’s leading provider of social media monitoring solutions, offering round-the-clock coverage, rapid response times, and seamless integration with your existing social media team.
Our dedicated team of Australian-based community managers works around the clock to safeguard your brand’s reputation and nurture meaningful connections with your audience.
Proactively identify and address potential threats with our social media monitoring solutions. We protect your brand from negative sentiment, emerging crises, and harmful content — keeping your online environment positive and your reputation intact.
Seamlessly integrate with your existing customer service team to provide exceptional support around the clock. Our community managers address enquiries, resolve issues, and create memorable customer experiences — all while representing your brand with consistency and care.
Amplify your brand’s reach and strengthen your digital presence with our proactive monitoring of social media platforms and media outlets. Through data-driven engagement strategies and real-time insights, we elevate your existing social media strategy and ensure your brand leads the conversation.
Our social media monitoring solutions empower your brand’s online presence by combining cutting-edge technology with the judgment and empathy of a human-led team. From our Sydney-based command centre, our Australian-based community managers integrate directly with your team — delivering quality social media and reputation management that positions your brand as an industry leader.
Whether you need to manage a crisis, respond to a spike in customer enquiries, or gain a deeper understanding of consumer sentiment, Burrow provides the expertise and infrastructure to act with speed and confidence.
Most brand incidents don’t start as crises. They start as a single comment, a one-star review, or a complaint that didn’t get a response fast enough. Left unchecked, that’s when things escalate.
Live social media monitoring closes that gap. It’s the difference that prevents bad actors from risking your reputation. For enterprise brands fielding thousands of interactions a week, that difference is everything.
Burrow’s Sydney-based command centre runs around the clock, with highly-trained community managers tracking your brand mentions, comments, and reviews the moment they go live. Our community managers don’t just watch the feed. They act on it within 30 minutes, every hour of every day.
Most businesses assume they’re across what’s being said about them online. Most aren’t. Scheduled check-ins, reactive reporting, and after-hours gaps leave your brand exposed when audiences are most active.
Burrow’s live social media monitoring operates differently. Our team works in real time from a purpose-built command centre, using the latest enterprise tools to maintain uninterrupted visibility across every channel your brand touches, including your paid, owned and earned media.
The moment something surfaces that requires attention, our team is already on it. Not in the morning. Not after the weekend. Now.
While your team focuses on strategy, campaigns, and customers, ours is watching every channel, every mention, and every conversation connected to your brand. No gaps. No after-hours blind spots. Just constant oversight that keeps your reputation protected and your audience engaged, without adding a single item to your team’s to-do list.
Our proactive social media reputation monitoring keeps you ahead of the competition, enabling you to leverage the latest trends, sentiment, and conversations surrounding your brand.
By swiftly addressing mentions, reviews, and discussions, we ensure a positive brand reputation and strong customer relationships. Through comprehensive social media tracking and sentiment analysis, you gain not only expert support but also the tools and strategies to amplify your social team’s capabilities.
Explore our full suite of reputation management services and brand monitoring social media solutions to understand how Burrow can be tailored to your organisation’s needs.
30+ trained community managers on shift, not a bot fleet.
Around the clock, every hour, every day.
A living document that grows with every edge case.
Across owned and non-owned channels, tagged or not.
Respond in your tone of voice, inside agreed guardrails.
Route what matters, fast, and stay through to resolution.
Executive-ready read-outs when leadership needs a clear picture.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.
