1. Mitigate reputational risk
Proactively identify and address negative reviews before they escalate, protecting your brand from reputational damage and maintaining a positive online environment.
Review management
Review Management
Review management is central to how Australian brands build trust, drive conversions and protect their reputation online. Burrow's dedicated team of community managers works around the clock to monitor, respond to and analyse customer reviews across every platform that matters to your brand, helping you turn feedback into a genuine competitive advantage.
24/7 review management for Australian brands
Our dedicated team of Australian-based community managers work round-the-clock to monitor, respond to and manage reviews on your behalf, protecting your reputation and building trust with every customer interaction.
2. Respond with speed and consistency
Every review is met with a prompt, on-brand response, ensuring customers feel heard and valued, whether the feedback is glowing or critical.
3. Turn feedback into growth
Uncover valuable insights from customer sentiment and use them to strengthen products, services and the overall customer experience.
Mitigate risk with accurate responses, swift escalations, and valuable insights
We empower your brand's online presence by using cutting-edge technology to safeguard your reputation and respond to reviews with accuracy and care. Whether you need support with online reputation monitoring, brand monitoring or sentiment tracking, our command centre-based team ensures every review is addressed swiftly and professionally.
With our dedicated local community managers and Sydney-based command centre, trust us as your reliable partner to elevate your brand's reputation and deliver quality social media and reputation management.
Increase brand advocacy with proactive review monitoring
When partnering with Burrow, our proactive review monitoring keeps you ahead of the competition by helping you leverage the latest customer sentiment and conversations about your brand. By swiftly addressing reviews across every channel, we ensure a positive brand reputation and stronger customer relationships, giving your team the tools and strategies to build genuine brand advocacy.
Frequently asked
FAQs
What you get
Coverage that reads like your team, not a dashboard.
- Response across Google, Facebook, Product Review and industry platforms.
- On-brand replies to every review, positive or critical.
- Negative feedback identified and addressed before it escalates.
- Sentiment insight fed back into product, service and experience decisions.
Why Burrow
Trained community managers, not automated alerts.
Reviews answered
Response rate lifted from 83% to 97% on our largest engagement.
Faster replies
Average response time cut from 42.8 to 36.24 minutes.
Guardrails, not scripts
Consistent tone across every platform and every reply.
How it works
A continuous loop, backed by real people.
- 01
Listen
Across owned and non-owned channels, tagged or not.
- 02
Moderate
Respond in your tone of voice, inside agreed guardrails.
- 03
Escalate
Route what matters, fast, and stay through to resolution.
- 04
Report
Executive-ready read-outs when leadership needs a clear picture.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.