Detect and escalate threats in real time
Our 30-minute response time ensures harmful content, negative sentiment, and emerging crises are identified and addressed before they escalate.
Agency
Social Media Monitoring Agency
Stay on top of your digital footprint with Australia’s leading social media monitoring agency, operating 24/7 from our purpose-built Sydney command centre.
Partner with a social media monitoring agency that acts like your own internal team
Our dedicated team of Australian-based community managers works around the clock to safeguard your brand’s reputation, manage risk in real time, and nurture meaningful connections with your audience. As a specialist social media monitoring agency, we integrate seamlessly with your existing team to deliver intelligence, protection, and engagement at scale.
Extend your customer service capabilities
Our community managers handle enquiries, resolve complaints, and deliver exceptional customer experiences across all social channels, 24 hours a day, 7 days a week.
Amplify your social media strategy
From proactive social media listening and monitoring to deep social media monitoring and analysis, we equip your brand with the intelligence to stay ahead of the conversation and dominate the digital landscape.
Automated tools flag it, our people handle it
In a crisis, speed is the deciding factor to protect your reputation. Burrow’s 30-minute response time is one of the fastest in the industry, backed by a dedicated in-house team of community managers in our Sydney command centre. From social media monitoring Australia-wide to practising social media monitoring for public safety, our escalation protocols are built to move faster than the news cycle and keep you informed every step of the way.
Build brand advocacy
Partnering with Burrow as your social media monitoring agency gives you the visibility to see where you stand in the market.
Access to a powerful social media tracker that captures every mention, review, and discussion relevant to your brand and campaigns. Our data-driven approach transforms raw social intelligence into actionable strategy, enabling you to strengthen customer relationships, increase brand advocacy, and stay ahead of the competition.
Frequently asked
FAQs
What you get
Coverage that reads like your team, not a dashboard.
- Agency-grade tone, brand training and QA.
- Named account leads, not a rotating ticket queue.
- Executive reporting rhythms your leadership can rely on.
- Australian-based, 24/7 AEST cover.
Why Burrow
Trained community managers, not automated alerts.
People-led
30+ trained community managers.
Analyst-backed
Insight and reporting from real analysts.
Australian-based
Local voice, local context, local hours.
How it works
A continuous loop, backed by real people.
- 01
Listen
Across owned and non-owned channels, tagged or not.
- 02
Moderate
Respond in your tone of voice, inside agreed guardrails.
- 03
Escalate
Route what matters, fast, and stay through to resolution.
- 04
Report
Executive-ready read-outs when leadership needs a clear picture.
Ready when you are
Bring your brand under watch.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Answering now
Something happening right now?
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.