Social Media Monitoring Service

Proactively identify and address harmful content, negative sentiment, and emerging threats — with dedicated social media threat monitoring operating 24/7 from our Sydney command centre.

Seamlessly integrate with your existing customer service team to handle inquiries, resolve complaints, and create consistent, on-brand experiences across every social channel.

Amplify your brand’s reach with proactive engagement, real-time media monitoring, and data-driven tactics that keep your social presence active and your audience engaged.

When it comes to online risk, speed matters. Burrow’s social media monitoring service operates 24/7 from our Sydney command centre, detecting and responding to harmful content, negative sentiment, and brand mentions within 30 minutes. Our community managers are trained to act quickly and accurately — escalating critical issues, moderating comments, and delivering end-of-day activity reports so your team always has full visibility.

Partnering with Burrow gives you access to social media monitoring solutions that integrate with leading platforms, including Sprinklr, Meltwater, Brandwatch, and Sprout Social. Whether you’re managing a high-volume campaign or responding to an unexpected crisis, our team acts with the consistency and accuracy your brand demands.

A great social media monitoring service does more than flag problems — it generates the kind of consumer insight that strengthens your strategy. Burrow’s proactive media monitoring tracks mentions, reviews, and discussions across every key channel, including Facebook social media monitoring, giving your team a clear and current picture of audience sentiment at all times.

This intelligence is what separates reactive community management from real brand leadership. When you work with Burrow, you gain not just coverage but strategic value — the kind that improves campaign performance, builds customer trust, and positions your brand as a credible and responsive presence online. Explore how leading social media monitoring companies approach this challenge, and see how we have delivered results for brands like Specsavers, Stockland, and Hartford Healthcare.