Burrow is Australia’s leading provider of social media monitors and alert services, offering 24/7 coverage, 30-minute average response times, and seamless integration with your existing social media team. Based out of our purpose-built Sydney command centre, our trained community managers ensure your brand is protected, informed, and always one step ahead.
Our dedicated team of Australian-based community managers works around the clock to protect your brand’s reputation and respond to conversations before they escalate.
Real-time social media monitors surface harmful content, negative sentiment, and emerging crises the moment they appear — so your team can act, not react. With a 30-minute average response time, no risk goes unaddressed.
Our social media monitors and alerts system flags critical mentions, reviews, and conversations 24 hours a day, 7 days a week. Every alert is reviewed by a trained community manager, not just an algorithm, ensuring context-aware escalation every time.
Every alert is backed by end-of-day activity summaries, escalation logs, and deep performance reporting. Your team stays fully informed without being overwhelmed — just the insights that matter, delivered when you need them.
A social media monitor is only as valuable as the team behind it. Burrow combines enterprise-grade social media monitoring tools — including Sprinklr, Meltwater, Brandwatch, and Sprout Social — with 30 trained community managers who understand brand voice, escalation thresholds, and the nuances of each industry we serve.
From social media mention monitoring to full-spectrummonitoring social media across every major platform, we ensure your brand is never caught off guard. Our social media monitoring service is built to integrate seamlessly with your existing team — extending your capability without disrupting your workflow.
Strict reporting standards, strict escalation protocols, and a local team that acts as a true extension of your own — that is what separates Burrow from automated monitoring services.
Burrow’s social media monitors & alerts go beyond passive detection. By pairing proactive monitoring with deepsocial media sentiment tracking, we help you understand the why behind every spike in mentions — and transform potential risk into an opportunity to strengthen community trust and brand advocacy.
Our proactive engagement strategies, data-driven insights, and swift escalation processes mean your brand maintains a positive online presence — not just in business hours, but around the clock, every day of the year.
When you partner with Burrow, you gain not just a social media monitor, but a strategic extension of your team that proactively engages, reports, and protects — at every hour of the day.
The floor is our product.
Not a firehose.
24/7 AEST cover.
Across owned and non-owned channels, tagged or not.
Respond in your tone of voice, inside agreed guardrails.
Route what matters, fast, and stay through to resolution.
Executive-ready read-outs when leadership needs a clear picture.
Tell us where you're up to. We'll come back with what an engagement could look like - monitoring, listening, community management, or the full loop.
Our 24/7 incident hotline goes straight to a community manager on the command centre floor, any hour, any day.
